Clinical Support Specialist – International

Department: Medical Affairs
Reports to: Vice President, Medical Affairs
FLSA Status: Exempt

POSITION SUMMARY

Provide educational, technical and product support to existing and potential customers, direct sales and distributors. Supports International needs through site visits, user meetings, workshops, webinars and facilitates educational needs for both distributors and customers.

POSITION RESPONSIBILITIES (not limited to any combination and new tasks may be assigned)

Technical Support

  • Verify each distributor has a trained and skilled technical support person within their organization.
  • Coordinate, schedule and conduct on-site in-services in accordance with current protocol content written and established by the Apyx Medical Advisory team and with Regulatory approval.
  • Represent Apyx Medical during cases to provide technical assistance.
  • Instruct on proper unpack and set up equipment, test generator, gas set-up, hand piece handling and products related to Apyx Medical procedures.
  • Complete required installation and product reporting documentation to ensure quality system compliance.

Educational Support

  • Responsible for the educational training of the Apyx Medical products and procedures to the contracted distributors and their qualified staff
  • Educate the customer on equipment set up, functionality, monitoring, trouble-shooting and proper cleaning of related products for Apyx Medical technology and treatments.
  • Provide documentation of current protocols, treatment records and post treatment instructions.
  • Assist in development of in-service protocols and execute downstream educational strategies.
  • Develop and assist each territory with additional educational opportunities ie: webinars, ask the expert, demo events.

Distributor/Customer Support

  • Provides ongoing clinical and technical support and acts as a resource for physicians, and support staff on matters relating to our products and therapies through in-service programs, one on one sessions and phone support.
  • Facilitate peer to peer education when appropriate.
  • Responds to all emails received from the customer, Apyx Medical employees and related vendors in a timely manner.
  • Acts as a liaison to distributor/customer and operations to ensure service and warranty issues are resolved.

Sales Support

  • Increase consumable revenue through education on single use items and patient safety
  • Support distributors and Apyx Medical at regional and national tradeshows, meetings, congresses, University / Users meetings
  • Works as a team member with the direct and indirect reps to prioritize clinical, technical support and service expectation goals.
  • Provides leads for new or additional products, opportunities and customers to the area distributor or Apyx Medical representative.
  • Collaborates and works closely with clinical team, quality control, sales representatives, marketing department, warehouse and all other essential departments within Apyx Medical.

Requirements
BASIC QUALIFICATIONS

Must have education, training and/or experience demonstrating competence in each of the following areas:

  • Bachelor of Science in Nursing (BSN) or regional equivalence
  • Preferred 3-5 years of industry experience
  • Demonstrates a strong customer service attitude
  • Excellent communication, time management, presentation and organizational skills
  • Strong work ethic and interpersonal skills
  • Be available to travel up to 70% of schedule, Schedule is Monday through Friday however; may be extended to some weekends and evenings as required to execute the tasks assigned
  • Required to attend semi/annual Global Sales and Corporate functions/meetings
  • This is a field position and the specialist will be assigned a home office

PREFERRED QUALIFICATIONS

  • Be proficient in ACT, Excel, Word, Power Point, Outlook and general office equipment
  • Background in aesthetic medicine and practice
  • Strong presentation, public speaking and in-service skills

QUALITY ASSURANCE RESPONSIBILITIES:

The individual must comply with the following quality system requirements including but not limited to:

1. Use only formally approved procedures, records, documents and specifications known as “Control Documents” (e.g., device history records, data collection forms, drawings, procedures, and specifications).

2. Use only properly calibrated and maintained equipment.

3. Immediately bring to attention of the head of the Quality Assurance department any possible deviations from specified Standard Operating Procedures or Work Instructions he or she may notice.

4. Ensure no components, parts, manufacturing materials or products will be released unless they meet all inspection and test criteria.

5. Follow all Standard Operating Procedures and Work Instructions relating to the functions preformed.

Ensure all purchasing documents are completed to Work Instructions.

EMPLOYMENT WITH APYX MEDICAL

All employment with Apyx Medical is considered employment-at-will.  Employment-at-will means that either party can sever the employment at any time for any reason.  Additionally, the responsibilities and functions outlined in the description may be changed or modified at any time by Apyx Medical in response to its changing needs and at its sole absolute discretion.

To apply, click the button below.

APPLYING FOR EMPLOYMENT

If you are interested in becoming a member of the Apyx Medical team, click the button below.

Top